Privacy Policy
Last updated: August 24, 2026
This Privacy Policy describes how Callgent (“we”, “us”, or “our”) collects, uses, and shares information when you use our website and AI voice receptionist services (the “Services”). By using the Services, you agree to the practices described in this policy.
Information we collect
We collect information you provide directly, such as your name, email address, phone number, business details, and payment information. We also collect information generated through your use of the Services, including call recordings, transcripts, scheduling data, and support communications.
Automatically, we may collect device and usage information such as IP address, browser type, operating system, and pages visited. We use cookies and similar technologies to operate and improve the Services.
How we use information
- Provide, operate, and maintain the Services
- Process transactions and manage your account
- Improve and personalize your experience
- Communicate with you about updates, support, and marketing
- Ensure security and prevent fraud
- Comply with legal obligations
How we share information
We do not sell your personal information. We may share information with service providers who perform functions on our behalf, such as hosting, payment processing, analytics, and customer support. We may also share information when required by law or to protect our rights and users.
Data retention
We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings and transcripts are retained according to your plan settings and applicable law.
Your choices
You may access, update, or delete certain account information by contacting us. You can opt out of marketing emails by following the unsubscribe link in those messages. You may also manage cookie preferences through your browser settings.
Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children’s privacy
The Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated effective date. Your continued use of the Services after changes means you accept the revised policy.
Contact us
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@callgent.io.